Having trouble using LiveHelp?
You don't need to install any software or plug-ins to use LiveHelp. You do need an Internet connection and one of the following Web browsers:
For Windows: Internet Explorer 5.5 and 6.0 or higher; Firefox 1.0.7 or higher; or Netscape 4.7 or higher
For Apple Mac users: Internet Explorer 5.1 or higher; Netscape 4.7 or higher; Firefox 1.0.7 or higher; or Safari 1.0 v. 85 or higher.
Some public wi-fi providers block certain types of links or internet sites using chat features.