OklahomaOklahoma

Having trouble using LiveHelp?

You don't need to install any software or plug-ins to use LiveHelp. You do need an Internet connection and one of the following Web browsers:
  • For Windows: Internet Explorer 5.5 and 6.0 or higher; Firefox 1.0.7 or higher; or Netscape 4.7 or higher 
  • For Apple Mac users: Internet Explorer 5.1 or higher; Netscape 4.7 or higher; Firefox 1.0.7 or higher; or Safari 1.0 v. 85 or higher.
You must have Java / JavaScript enabled on your browser to use LiveHelp. Click here for more information about Java / JavaScript. To learn how to enable Java / JavaScript on your browser, click here.

Some public wi-fi providers block certain types of links or internet sites using chat features.

Can't find the legal information that you need on OKLaw.org?
Use LiveHelp to ask an OKLaw.org LiveHelp Web site navigator for help.

LiveHelp was developed by Pro Bono Net, a national nonprofit dedicated to increasing access to justice through the innovative use of technology

What is LiveHelp?

LiveHelp helps you find information on OKLaw.org.
You talk with an OKLaw.org Web site navigator by typing your question. Your question is sent immediately to the navigator, and the navigator quickly sends you the location of the information you're looking for, if available. (This is also called "chatting" or "instant messaging.")
LiveHelp is a project of the Legal Aid Services of Oklahoma, the Legal Services Corporation and Pro Bono Net.

Who will I chat with?

You chat with Legal Aid Services of Oklahoma staff and volunteers. The staff and volunteers have been trained to help find information on OKLaw.org.

Who may use LiveHelp?

LiveHelp is for low- and moderate-income visitors to OKLaw.org. Other people who help low- and moderate-income people may also use LiveHelp.

When is LiveHelp available?

LiveHelp is usually available
  • Monday  through Friday.  9:00 am - 4:00 pm (Central)
When LiveHelp is not available, try using our Search Tool in the upper right corner of every page, or see our Directory of Legal Aid Offices in the top bar of every page. If you think you won't qualify for free legal services in Oklahoma, see this page on how to find a private attorney.

How does LiveHelp work?

LiveHelp is convenient and easy to use. Just click on the "LiveHelp" button on any page to start. Fill out the brief survey to help our agents better serve you.
Sometimes a wi-fi provider will block certain web sites.  You may not always be able to use LiveHelp.
Image: LiveHelp
You do not need to download or install software.
For help using LiveHelp, see "Having trouble using LiveHelp?"

What types of questions can I ask?

LiveHelp will help you find information on OKLaw.org. OKLaw.org has information about common civil legal problems, such as divorce, identity theft, landlord and tenant problems, and disability benefits. OKLaw.org does not have information about criminal issues.
We will do our best to find resources or give you a phone number where you can get more help.
We can't give legal advice, and we can't tell you what to do to solve your legal problem.
Please read our Legal Information Service Policy for more information.

What does LiveHelp cost?

LiveHelp is free! Legal Aid Services of Oklahoma and a grant from the Legal Services Corportation provide LiveHelp as a service to OKLaw.org visitors.

What personal information do we ask for?

You don't need to give us any personal information to use LiveHelp.
Read our privacy policy for more information.

Is LiveHelp Section 508 compliant?

LiveHelp uses LivePerson's Timpani software, which meets all current guidelines for compliance with Section 508 of the U.S. Rehabilitation Act (29 U.S.C.-794d) and ADA Guidelines.
The LivePerson software is designed to work with standard assistive technology hardware (such as specialty keyboards and Braille readers) as well as operating system technologies (such as stickykeys and mousekeys.)
For more information about LivePerson and accessibility, please visit the LivePerson Web site.

Legal Information Service Policy

OKLaw.org navigators can help you find information about the law and legal rights. The navigators can't give you any legal advice or tell you what to do.
Do not tell the navigator anything confidential. You don't have an attorney-client relationship with an OKLaw.org navigator.
The other side in your case may contact LiveHelp for more information. In that case, OKaw.org navigators will also give him or her information.

Your privacy is important to us.

Our privacy policy describes how we collect and use information about you. This policy covers only information collected by OKLaw.org LiveHelp.
This policy doesn't apply to other sites you reach through LiveHelp. You should read the privacy policies of other Web sites to learn how they collect and use information about you.

What information does LiveHelp collect?

LiveHelp collects information, such as
  • information about the computer, browser, and Internet Service Provider that you use;
  • the date and time when you visit;
  • the pages on OKLaw.org that you visit; and
  • other information you give to the Web site navigator and in the LiveHelp survey.
Every chat is recorded by Timpani, the software that we use. Timpani is owned by LivePerson ( http://www.liveperson.com/). LivePerson has a privacy policy that tells you what information they collect and how it is used. For further information about the LivePerson Privacy Policy, see http://www.liveperson.com/help/privacy.asp.

How do you use the information that you collect?

We do not sell, trade, or rent your personal information to others.
LiveHelp staff may use the information
  • to train LiveHelp navigators, 
  • to evaluate LiveHelp, 
  • to report on the project's success, and 
  • to perform other administrative tasks.
We will remove any information that someone could use to identify you before we use the information.

Do we share the information we collect online?

No, we do not share any information about you unless we are required by law to share.

Are the chat sessions encrypted?

Yes, LivePerson uses Secure Socket Layer (SSL) encryption to encode information as it goes between the LawHelpMN.org website specialist and the website visitor.

Who can I contact with question about this Privacy Policy?

You can contact OKLaw.org LiveHelp at web@laok.org if you have any questions about this Privacy Policy.
Last Review and Update: Jun 13, 2016