The IRS is Privatizing Debt Collection

Authored By: Legal Aid Services of Oklahoma, Inc. LSC Funded


The IRS will soon begin assigning some overdue federal tax debts to private companies for debt collection.  Congress authorized this action in December 2015, as it has been in years past, to enable certain companies to collect outstanding, inactive tax debt on behalf of the government.  In fact, Section 32102 of the Fixing America’s Surface Transportation Act (FAST Act) requires the IRS to use private collection agencies for the collection of outstanding inactive tax receivables.

If your account is assigned to a Private Collection Agency, you'll get a letter in the mail that looks like this letter.

Private Collection Agencies Selected

The IRS will assign cases to these private collection agencies: 

  • Conserve
    Fairport, New York
  • Pioneer
    Horseheads, New York
  • Performant
    Livermore, California
  • CBE Group
    Cedar Falls, Iowa

If you do not wish to work with the assigned private collection agency to settle your overdue tax account, you must submit a request in writing to the private collection agency.

Beware of Tax Collection Scams

The IRS urges you to be on the lookout for unexpected scam phone calls from anyone claiming to be collecting on behalf of the tax agency. More details about tax scams are at this page.

The IRS will do everything it can do to help you avoid confusion and ensure you understand your rights and tax responsibilities when it assigns your case to a private collection agency. This is particularly important in light of continuing scams where callers impersonate IRS agents and request immediate payment.

Even with private debt collection, you shouldn’t receive unexpected phone calls from the IRS demanding payment. When people owe tax, the IRS always sends several collection notices through the mail before making phone calls.

Problem or Complaint?  Report it to the TIGTA Hotline

To make a complaint about a private collection agency or report misconduct by its employee, call the TIGTA hotline at 800-366-4484 or visit or write to:

Treasury Inspector General for Tax Administration
Post Office Box 589
Ben Franklin Station
Washington, DC 20044-0589

To report a threat, assault or attempted assault by a private collection agency employee, contact the TIGTA Office of Investigations with responsibility for your geographic area.  

Do you have a Tax Collection Problem?

Legal Aid has a Taxpayer Clinic to help low income people with all kinds of tax problems.  Legal Aid does not prepare tax returns.

If you owe back taxes or are having a tax-related problem, call Legal Aid's Low Income Taxpayer Clinic to see if we can help you.

Call 888-534-5243, Mon - Thurs., 8:30 am to 4 pm or apply online on our website

Last Review and Update: Feb 23, 2017

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